Provider App Privacy Policy
Call Genie ("we," "our," or "us") is committed to protecting the privacy and security of service providers ("you" or "provider") who use the Call Genie Partner mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and protect your information when you register and use the App to offer services on the Call Genie platform.
1. Information We Collect
When you sign up and use the Call Genie Partner App, we collect the following types of information:
a) Registration Information
- Company legal name
- Email address and password
- Phone number
- Selected services you provide
b) Verification & Compliance Information
To verify and approve your account, you may be required to upload:
- Company logo
- Trade license
- Emirates ID
- Passport
- VAT registration certificate
- Bank account details
- Signed NDA
- Signed vendor agreement
- Proof of address
- Company profile or brochure
- Employer's liability insurance
- Workman insurance
c) Usage Information
- Staff details you add in your account
- Booking slots, you create and manage
- Notifications related to bookings and service requests
d) Technical Information
- Device type and operating system
- IP address
- App usage logs and crash reports (for performance and security improvements)
2. How We Use Your Information
We use the information collected for the following purposes:
- To create and manage your provider account.
- To verify your identity and business eligibility.
- To review and approve or reject your account registration.
- To allow customers to view and book your services.
- To send notifications (via email and app) about bookings, updates, and important account activities.
- To process payments securely and transfer earnings to your bank account.
- To ensure compliance with legal and regulatory requirements.
- To improve the App's features, functionality, and user experience.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following cases:
- With Customers: Your business name, services, availability slots, and staff details (if applicable) will be visible to customers for service booking.
- With Third-Party Service Providers: For payment processing, identity verification, and secure data storage.
- For Legal Compliance: If required by law, regulation, or legal process.
- In Business Transfers: In the event of a merger, acquisition, or transfer of assets.
4. Data Storage & Security
- Your data is stored securely on encrypted servers.
- Sensitive information such as bank details and identification documents are encrypted and accessible only by authorized personnel.
- We take technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration.
5. Data Retention
We retain your information as long as your provider account remains active. If you request account deletion, we may retain certain information for legal, regulatory, or dispute resolution purposes.
6. Your Rights
As a provider, you have the right to:
- Access and update your account information.
- Request correction of inaccurate data.
- Request deletion of your account (subject to regulatory requirements).
- Opt out of non-essential notifications.
7. Cookies & Tracking Technologies
The Call Genie Partner App may use cookies, tokens, or similar technologies to enhance functionality and improve user experience. These are mainly used for authentication, session management, and analytics.
8. Third-Party Links
The App may include links or integrations with third-party services (e.g., payment processors). We are not responsible for the privacy practices of third-party websites or services.
9. Children's Privacy
The Call Genie Partner App is intended for business providers only and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted within the App with a date.
11. Account Deletion
You may request deletion of your provider account at any time by contacting our support team. Upon receiving your request, we will delete or anonymize your personal information from our systems, except where retention is required by law, regulatory obligations, or for resolving disputes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, you may contact us at: