Cancellation Policy

At Call Genie, we value your time and strive to provide you with the best service experience. To ensure smooth operations for both our customers and service providers, we have outlined the following cancellation policy.

Cancellation Window	Cancellation Fee
More than 3 hours before the scheduled booking	Free of charge
Between 3–2 hours before the scheduled booking	25% of the booking value
Less than 2 hours before the scheduled booking	50% of the booking value
After the scheduled start time	100% of the booking value

Rescheduling is free if done more than 3 hours before the scheduled booking.
If a booking is rescheduled within 3 hours of the scheduled time, 50% of the booking value will be charged.
If the customer is not present or not reachable at the service location within 30 minutes of the scheduled time, the booking will be considered a no-show, and 100% of the booking value will be charged.

If a service provider cancels your booking, Call Genie will make every effort to reassign the service to another provider or offer a full refund.

Customers can modify their bookings up to 5 hours before the service time without additional charges, subject to provider availability.

Refunds for eligible cancellations will be processed within 5-7 business days. For prepaid bookings, the refund will be issued to the original payment method.

In case of unavoidable emergencies (e.g., illness, natural disasters), customers or service providers can contact our support team. Call Genie will evaluate such cases on a priority basis and may waive cancellation fees at its discretion.

If there are disputes regarding cancellations or charges, customers can contact Call Genie’s support team within 48 hours of the incident for review.

For cancellations or further assistance, please reach out to our customer support team via: