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This Privacy Policy explains how Call Genie UAE ("we", "us", "our"), operated by Call Genie FZE LLC, collects, uses, shares, and protects your information when you use our website, our mobile app, or our services across Dubai and the UAE. By browsing our website, creating an account, or booking a service, you acknowledge and consent to the practices described here. We recommend reviewing this policy periodically, as it may be updated to reflect legal, operational, or product changes.
At Call Genie, your privacy is our priority. You trust us with personal information — your name, your address, sometimes details about your home or health needs — every time you book. We handle that information carefully, use it only for the purposes described in this policy, and follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable local regulations.
We collect the following categories of information:
We use your information to: create and manage your account; process and coordinate your bookings; match you with a service provider and share only what they need to complete the service; process payments and wallet transactions; run our Invite & Earn referral program, including linking new sign-ups to the inviter and issuing the correct wallet credits; send booking confirmations, OTPs, and service updates; respond to support requests; send marketing communications (which you can opt out of at any time); improve our services; and meet our legal and regulatory obligations, including fraud prevention.
Call Genie uses mobile number and OTP (one-time password) verification instead of passwords. OTPs are sent via SMS or WhatsApp and are used only to confirm it's really you logging in — we do not use this number for anything beyond verification and the communications described in this policy.
We do not sell your personal information. We may share it in the following limited circumstances:
For your security, we do not store your full card details — you enter them at checkout each time you choose to pay by card, through a secure, encrypted payment channel. Wallet balances and refund credits are tracked in your Call Genie account and can be viewed anytime under the Wallet tab (app) or Wallet menu (website).
Our website and app use cookies and similar small files stored on your device to remember your preferences, streamline navigation, and personalize your experience. Cookies may store login state or usage patterns. You can manage or disable cookies through your browser settings, though some features may not work as intended if you do.
We retain your data for as long as your account is active, or as needed to provide our services and meet legal obligations. If you request account deletion (via the app or website, under Profile → Settings → Delete Account), we first verify your identity, then your account enters a 30-day grace period — logging in during this window automatically cancels the deletion request. After 30 days, your account and associated data are permanently deleted, except for information we're legally required to retain.
We implement industry-standard security protocols to protect your personal information from unauthorized access, loss, or breaches. While we work hard to keep our systems secure, no method of transmission over the internet is 100% secure, and we encourage you to use secure practices when interacting with our site and app.
Subject to applicable law, you have the right to access, correct, or delete your personal data, object to how it's used for marketing, and request a copy of it. To exercise any of these rights, contact us using the details below and we'll assist in line with UAE data protection requirements. Note that each mobile number can only be linked to one Call Genie account, to keep your bookings and payments in one place.
If you'd prefer not to receive promotional materials or marketing communications from us, you can opt out anytime by emailing us. We'll make sure your preferences are respected and that you're removed from our marketing lists.
Call Genie's services are intended for users aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.
Our website and app may include links to third-party sites for your convenience. We do not control or take responsibility for the content or privacy practices of these external sites, and we encourage you to review their policies before sharing personal information with them.
All materials on our website and app — including text, images, logos, and designs — are owned by or licensed to Call Genie and protected by intellectual property law. Unauthorized reproduction, modification, or distribution of this content is strictly prohibited.
While we strive for uninterrupted, reliable service, technical failures or disruptions beyond our control may occasionally affect functionality. We're also not responsible for actions taken by other users that may affect your experience on our platforms.
By using our website or app, you agree that the laws of the United Arab Emirates govern any legal matters arising from your use of Call Genie's services, and that any disputes are subject to the jurisdiction of the UAE courts.
We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Material changes will be reflected on our website and, where appropriate, communicated to you directly. We recommend reviewing this policy periodically.
For any questions about this Privacy Policy, reach out to Call Genie FZE LLC (operating as "Call Genie UAE") via:
